Nestled in a sprawling urban environment of almost 9 million people, our Chicago office is in the heart of the Loop. Close to many trains, public transportation for both client observers and participants is easy and plentiful!

Our Chicago location is in the heart of the ‘Loop.’

Housing our city-dwelling researchers, our expanded offices and in-person research labs are ready to host simultaneous sessions and in-person observers in large, flexible test suites.

We offer a variety of services to answer your questions.

UX Strategy

Service Design

Design Research

UX Testing

New research labs

We recently took over half the floor of our building (with incredible views by the way!), to build out a new observation room with one-way glass, reception space, and four flexible test rooms. Easy to find (across the street from Willis Tower – or ‘Sears Tower’ as us locals still call it!), there is a plethora of public transit options for both participants and observers.

Take a peek inside our Chicago office!

Visiting our Chicago office or research lab?

Our office and research lab are central to every transportation option available. You’ll find us at 125 Wacker Dr, Suite 3000, Chicago, IL, 60606. As a point of reference, we are located directly north of Willis Tower. The best entrance into the building is located on the east side of Wacker Dr, directly next to the Boar’s Head Café.

L train: Our office is most easily accessible via the CTA Brown Line. The Quincy Brown Line stop is 0.2 miles (a 4 minute walk) from the office. Our building is located on the northeast corner of Wacker and Adams.

Metra: Just two blocks from Union Station (a 4 minute walk to our office) and four blocks from Ogilvie.

Next door to Willis Tower, you can’t miss us! If you’re driving, Google directions will take you to our door with no problems. There are plenty of self-park lots in the area. Hot tip: download and use a parking app (like Spothero) to help find the lowest price before you leave your home.

Open in Google Maps.

We’re close to many bus stops! These CTA bus lines have stops near our building:

Bus: 126, 136, 151, 22, 28

Find additional information and specific routes.

When you arrive:

Provide your name and ID to front desk security at 125 S Wacker Dr. Then proceed to the elevator bank that will take you to the 30th floor. Take a left after exiting the elevator and look for Bold Insight in Suite 3010.