Blog
Explore bold perspectives
Our team enthusiastically discusses the latest tech, UX trends, and health industry topics. We want to open those discussions to you! Check out our latest bold insights and join the conversation.
Generative AI in UX research: what are the risks and rewards?
Generative AI can speed up repetitive research tasks, but it’s still hard to trust each output. Our global AI study measures the concrete impact.
Lost in translation: Challenges second-language speakers face when using voice interfaces
Research uncovers the needs and challenges faced by bilingual individuals when interacting with smart speakers, offering valuable insights for improving conversational technologies.
EU law mandates accessibility: Evaluating accessible product design with UX research
Unlock the potential of UX research to ensure compliance with new accessibility regulations, inclusive design, and seamless user experiences.
Designing for accessibility? 6 considerations for a more inclusive user experience
Insights from conducting UX research can help put your product on the map when it comes to ensuring accessibility for all users.
Five things to consider when conducting UX research with children
Conducting UX research with children involves additional considerations. Despite these challenges, the unique worldview of children often produces fascinating insights!
A voice for everyone: Embracing diversity in speech technology
The technology behind voice assistants continues to improve, but further changes can be made to better accommodate a broader range of speakers and to design for a more inclusive future.
The UX of mental health: 5 considerations when designing a mental health app
Ease of use, data privacy and personalisation are just a few of the considerations to keep in mind when developing the user experience of a mental health app.
Why and how to use virtual reality in UX research
When used with proper consideration, VR can be a fantastic tool in the researcher’s toolkit.
Four ways the pandemic has permanently changed UX research
Data suggests the COVID 19 pandemic increased demand for UX research and contributed to skill growth among researchers.
Ageism and technology UX: Designing for seniors
It’s time for tech companies to turn their attention to designing solutions for a senior community that is more in need of connection than ever before.
Will participants show for fieldwork?
Promising numbers indicate that with safety precautions, participants are willing to return to in-person research.
Is a product still usable if the user has to “get used to it?”
Does a user’s inability to successfully “walk up and use” a product necessarily point to usability issues?
6 UX trends for 2019
As industries undergo massive change, there’s a tension; new players will disrupt old market structures and the UX is going to play a critical if not defining the role in the success or failure of these transformations.
Is customer channel-hopping hiding UX problems?
Listen to reasons customers contact you and use those reasons to diagnose problems in your channels that may be hiding.
Confirmation Fatigue: Enough with the reminders already!
While confirmations and reminders are essential and usually well-intentioned, they are annoying. Organizations must uncover if and how their customers will use reminders and confirmations during user testing. Confirms should add to the user experience, not leave users feeling frustrated and tethered.
Webisode: Global user research — where to start
Create the conditions to collect highest quality data across diverse environments.
Webisode: Global user research — things to think about
Explore considerations for successful global user research in part two of this three-part webisode series.
Webisode: Why invest in global user research?
While many organizations see the value in user research, there is sometimes a reluctance to invest in a global research program.
Designing for Voice: The next phase of UX design
Good design involves understanding and incorporating core UX elements (people, environment, and tasks), but frictionless voice UI design needs more: UX designers need to understand the idiosyncrasies of voice as a medium. What we learn, and how those insights are translated into a voice interface design is a new challenge for UX design.
RESEARCH TIPS
Five things to consider when conducting UX research with children
Conducting UX research with children involves additional considerations. Despite these challenges, the unique worldview of children often produces fascinating insights!
Why and how to use virtual reality in UX research
When used with proper consideration, VR can be a fantastic tool in the researcher’s toolkit.
Webisode: Global user research — where to start
Create the conditions to collect highest quality data across diverse environments.
PRESENTATIONS
Bold Insight to present on chatbots and trust at Unparsed conference
This week, Bold Insight’s Senior Researcher Leigh Clark will speak at Unparsed, the world’s first conference dedicated to conversation design. In his talk, Do You Trust Your Chatbot?, he will explore the types of trust that emerge in chatbot interactions and how to...
Bold Insight to present on conversational voice interfaces at ACM conference
This month, Bold Insight’s Leigh Clark and Martin Porcheron will speak at Association for Computing Machinery (ACM) conference on Conversational User Interfaces (CUI) 2023. Co-chaired by Bold Insight, the theme this year is ‘Designing for inclusive conversation’ and...
Bold Insight’s Bob Schumacher to present on AI and UX at HCID Conference
Next month, Bob Schumacher, Managing Partner of Bold Insight UK, will speak at HCID Open Day, a conference run by the Centre for Human Computer Interaction Design (HCID). This year’s conference theme is ‘Design Better,’ focusing on UX designers and researchers taking...